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Tanto Lab: Terms of Service

Last updated: September 28, 2026

These Terms of Service ("Terms") govern any project ordered through Tanto Lab ("we," "us," "our"). By placing an order, submitting a brief, or making a payment, the client ("you," "your") agrees to these Terms.

1. Services

Tanto Lab provides UGC (User-Generated Content) style video ads for SaaS and tech products, including strategy, scriptwriting, creator casting, filming coordination, and video editing.

2. Payment Terms

  • 100% of the project total is due upon delivery of the final video.
  • Payment is processed via the payment link provided (Stripe). Final files are released only once payment has been received.

3. The Process

  1. Brief: You share information about your product, audience, and the angle you'd like us to test.
  2. Script: We write a script built around a proven hook structure. You review and approve the script before filming begins.
  3. Shooting & Editing: A vetted creator films the approved script. We edit the raw footage into a polished, ready-to-run video.
  4. Delivery: You receive the final video file(s).

No filming begins until the script has been approved in writing (email or written message is sufficient).

4. Revisions

  • Standard Plan: 1 free round of revisions is included.
  • Scale Plan and Volume Plan: 2 free rounds of revisions per video are included.

A revision covers reasonable adjustments to the approved creative direction (e.g., pacing, delivery, minor script tweaks). It does not cover a full change of concept or angle after the script was already approved. That's treated as a new project and quoted separately. Additional revision rounds beyond what's included may be billed separately, and we'll confirm any extra cost with you before proceeding.

5. Turnaround Time

  • Standard Plan: 7 to 11 days from brief to delivery, or up to 14 days if a revision round is requested.
  • Scale Plan: 9 to 15 days from brief to delivery, or up to 20 days with 2 rounds of revision.

These timelines depend on how quickly you approve scripts and casting choices at each step.

6. Copyright Transfer

Full copyright in the delivered video is transferred to you upon full payment of the project total, for use in organic posting and paid advertising (including Meta and TikTok Ads), at no additional cost.

7. Cancellations (Scale Plan)

The Scale Plan runs month to month. You may pause or cancel at any time, with no long-term contract. Cancellation applies to future billing cycles; it does not affect videos already in progress or already paid for.

8. Client Responsibilities

To keep the process moving, you agree to:

  • Provide accurate and complete information about your product during the briefing stage.
  • Review and respond to script drafts and video deliverables in a reasonably timely manner.
  • Flag any factual inaccuracies about your product before script approval. We do our best to verify claims, but you know your product best.

9. Communication

The Brief step includes a short online meeting to kick off the project. Beyond that, Tanto Lab operates asynchronously: communication happens via email or written message. We aim to respond within 24 hours.

10. Creator Image Rights

Creators featured in your video have granted Tanto Lab the right to use their image and voice for organic and paid advertising purposes in connection with your project. You may not use the creator's likeness for purposes outside the scope of the delivered video (e.g., unrelated campaigns, other brands) without separate arrangement.

11. Limitation of Liability

Tanto Lab is not liable for the performance of the delivered video as an advertisement (e.g., click-through rate, conversion rate, ad account performance). Those depend on factors outside our control: your ad account, targeting, and platform algorithms. We are responsible for delivering the video as agreed upon in the approved script and brief.

12. Refunds

Since no upfront payment is required, no deposit is charged or forfeited if a project is cancelled before delivery. If we are unable to deliver a usable video due to an issue on our end, we will discuss a fair resolution with you, which may include a partial refund or a redo at no extra cost.

13. Governing Law

These Terms are governed by French law. Tanto Lab operates as a French micro-entreprise (auto-entrepreneur).

14. Contact

Questions about these Terms can be sent to [email protected].